Description
Prepaid Return Shipping Label
Description:
This prepaid return shipping label is available for customers who choose to return their item using our designated courier service. The label cost is determined based on the weight of the return package and will either be deducted from the refund amount or purchased separately for exchanges.
Weight Categories & Pricing:
- Return Only:
- 0 – 2 kg: £19.79
- 2.01 – 4 kg: £30.53
- Return & Replacement Shipping (For Exchanges):
- 0 – 2 kg (x2): £25.89 (Return & replacement shipping)
- 2.01 – 4 kg (x2): £45.76 (Return & replacement shipping)
- Replacement shiiping Only:
- 0 – 2 kg: £19.79
- 2.01 – 4 kg: £30.5
Process:
- Obtain return authorization by contacting customer support.
- Select the appropriate weight category and complete the payment (for exchanges) or confirm the deduction from the refund (for returns).
- The prepaid return label will be sent via email.
- Print and attach the label securely to the package.
- Drop off the package at the designated courier location.
Important Notes:
- The return shipping label cost will be communicated at the time of the return request.
- For returns, the cost will be deducted from the refund.
- For exchanges, a separate payment link will be provided for purchasing the label.
- Customers are responsible for securely packaging their items; we cannot accept liability for damages during transit.
- Returns must be authorised and shipped to the return address provided by support.
This label ensures compliance with the return process and must only be used for authorised returns.
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